CPQ “Add Product”
VMware
Internship
Summer 2022
What is Configure Price Quote?
Used to create quotes for customers
Used by sales teams
Allows for products to be added to quote
Platform all sales must go through
Heuristic Evaluation
Method for identifying usability problems
User Interviews
4 Interviews | 3 Different Position
Sub-Par Searching
One user searches for products on an unofficial price list
Users want more integration with pricing when searching SKU’s
User scrolls through the list to find product then takes SKU into CPQ
CPQ has many SKU’s and is not a large viewing platform
Collaboration
Users get products SKUs from colleagues
Many employees are involved in choosing products for quote
Transfer of SKU’s is often through email or slack
Outside-Problems
Long IB wait times
Long DMT wait times
